Will the price be displayed on my order? It is a gift.
Orders will display the price by default, but if you send me an email specifying that it is a gift, then I can manually hide the pricing for you!
I submitted my email address, but the discount was not applied to cart. How can I apply the discount again?
The discount doesn't appear on your cart, but when you go to checkout
you will see it there! If it isn't then you can manually enter the code
to apply it. Email me with further questions.
I don't see any specific artist/person on your website, will you ever add them?
I have a fairly extensive list of people and ideas to paint so it's highly possible that I might get to it if it's a musician.
I made a mistake, can I change/cancel my order?
We'd love to help if we can! Once orders are placed they get sent to
our printing partner automatically and orders can start being fulfilled
anywhere from in a few days to immediately. If your order is unfulfilled
we would gladly love to assist, just send us an email!
note that although we try our best to check emails consistently, the
turn around time is 48h. We are terribly sorry in advanced if we could
not adjust your order in time. In these cases we will try our best to
help on a case by case basis.
Can I return / exchange my order?
Unfortunately all prints are final sale because they are printed on demand. We're sorry about the inconvenience!
However, we can most definitely refund or exchange apparel & phone cases, just shoot us an email and we'd love to help!
I didn't recieve my order confirmation, can you help me?
Most of the time, the order confirmation email can wind up in your junk
mail folder! Take a peek there to see and if it isn't then we'd love to help you out.
My tracking says delivered, but I have not recieved my item, what should I do?
We're terribly sorry for this frustrating
experience. If this happens we advice that you check in with your
neighbors and try to check low visibility areas around your house first.
And in the case that you're in an apartment building, try checking in
with your concierge if you have one!
Secondly, your local postal service might be able to provide additional information about the whereabouts of your package.
If all of this isn't successful, please reach out to us and we'd love to assist you as best as possible.
How long does shipping usually take?
Shipments to the States takes around 11 business days on average, and shipments outside the states takes around 11 - 20!
How does the art get packaged and shipped?
Prints are rolled securely, wrapped with tissues, then placed in a sturdy cardboard tube.
Framed prints and Canvases are wrapped with tissues and placed in a padded box!
My tracking hasn't updated, what should I do?
This has been more common as there have been growing delays due to
COVID19 cases rising again. Your parcel isn't lost. it's probably being
held for inspection. Please allow an additional 10 business days after
the last tracking update. If after this period nothing has changed then
please let us know and we will investigate the issue!