When will I get my order?ย
It takes 3-7 days to fulfill an order, after which itโs shipped out. The shipping time depends onย your location, but can be estimated as follows for prints:ย USA, Canada, Australia: 5-โ8 business daysย International: 10-20 business daysย
Where will my order ship from?ย
I work with a printing company based in the States and have locations in Australia, Canada, and Europe. The reason for this is because of their exceptional quality.
Unframed, Canvas, and Framed Prints are sent from the following locations: Toronto, LA, Charlotte, Riga (Latvia), Barcelona, and Australia
Apparel & accessories at this moment are shipped from the States worldwide so this may add additional time to the shipping duration depending on where you are located!
Will I be charged customs for my order?ย
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.ย ย
My order should be here by now, but I still don't have it. What should I do?ย
Before getting in touch with us, please help us out by doing the following:
โ Check your shipping confirmation email for any mistakes in the delivery address.ย
โ Ask your local post office if they have your package.ย
โ Stop by your neighbors in case the courier left the package with them.ย ย
Pro tip: Package theft is on the riseโ โ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!ย ย If the shipping address was correct, and the package wasn't left at the post office or at your neighborโs, get in touch with us at EsyArtShop@gmail.com with your order number.ย ย
If you did find a mistake in your delivery address, I can send you a replacement order, butย shipping will be at your own cost.ย Pro tip: The zip code is the most important part of the address. Use a simple tool like โUSPS ZIP code lookupย โto make sure you get it right!ย ย
Tracking says delivered but the item isn't here, what do I do?
If the package was marked as delivered by the carrier, but the package is yet to be received, unfortunately, I am unable to process a refund for fraud prevention.
There may be cases where the delivery was made, but the package was left in an unexpected locationย at theย address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: โLeft under the table on the back porch."
How do I track my order?ย
If your shipping method includes tracking, youโll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at EsyArtShop@gmail.com
I received a wrong/damaged product, what should I do?ย
I'mย so sorry if the product you ordered arrived damaged or was incorrect. To help me resolve this for you quickly, please email me at EsyArtShop@gmail.com withinย four weeks' time with photos of the damaged or incorrect product, your order number, and any other details you may have about your order. Weโll get back to you with a resolution as soon as possible!ย
