Personalized Taurus Necklace

- Using a dry and clean cloth, wipe off any dust or dirt. Don't store your item in a humid environment

It's important to note that this return policy applies specifically to misprinted, damaged, and defective items. Should you encounter any such issues, please contact us within four (4) weeks from the date you received the product.

Please note that our products at Esy Arts are unique and printed to order, which means they are non-refundable. Once your order has been sent to production, it is no longer possible to make any changes to the details.

We kindly request that you double-check the size and color of your order before finalizing it, as Esy Arts cannot be held responsible for any incorrect choices. We do not offer replacements or refunds for orders with incorrect sizes or colors.

In the unfortunate event of a lost package during transit, please submit your claim within four (4) weeks from the estimated delivery date provided to you and contact us at EsyArtshop@gmail.com.

When will I get my order? 
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows for prints:  USA, Canada, Australia: 5-​8 business days  International: 10-20 business days 

Where will my order ship from? 
I work with a printing company based in the States and have locations in Australia, Canada, and Europe. The reason for this is because of their exceptional quality.

Will I be charged customs for my order? 
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.  

My order should be here by now, but I still don't have it. What should I do? 
Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them.   

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at EsyArtshop@gmail.com with your order number.   

If you did find a mistake in your delivery address, I can send you a replacement order, but  shipping will be at your own cost.  Pro tip: The zip code is the most important part of the address. Use a simple tool like ​USPS ZIP code lookup ​to make sure you get it right!  

Tracking says delivered but the item isn't here, what do I do?

If the package was marked as delivered by the carrier, but the package is yet to be received, unfortunately, I am unable to process a refund for fraud prevention.

There may be cases where the delivery was made, but the package was left in an unexpected location at the address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

How do I track my order? 
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at EsyArtShop@gmail.com

I received a wrong/damaged product, what should I do? 
I'm so sorry if the product you ordered arrived damaged or was incorrect. To help me resolve this for you quickly, please email me at EsyArtShop@gmail.com within four weeks' time with photos of the damaged or incorrect product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!