SECRETS - PULLOVER HOODIE
SECRETS - PULLOVER HOODIE
Classic unisex hoodie with a front pouch pocket and matching flat drawstrings.
All artwork is digitally created by the artist of this brand. The artist uses a software app called Procreate to bring his art to life in physical forms for your individual needs.
*Note: Art image size/color may be slightly different for each individual product.*
|2XL (inches)||26 ½||31|
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.
Tumble dry low, or hang-dry for longest life.
Cool iron inside-out if necessary. Do not iron decoration.
Do not dry clean.
If there is an issue with sizing or satisfaction with the product(s), we can offer an exchange or return on items that are unworn and has the tags still on within 30 days of original purchase. If there was a delay in the delivery of your items, then you can initiate an exchange within 7 days of the delivery date. Please contact me at EsyArts21@gmail.com to gain access to the returns page!
Shipping & F.A.Q
Shipping & F.A.Q
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows for prints: USA, Canada, Australia: 5-8 business days International: 10-20 business days
Where will my order ship from?
I work with a printing company based in the States and have locations in Australia, Canada, and Europe. The reason for this is because of their exceptional quality.
Unframed, Canvas, and Framed Prints are sent from the following locations: Toronto, LA, Charlotte, Riga (Latvia), Barcelona, and Australia
Apparel & accessories at this moment are shipped from the States worldwide so this may add additional time to the shipping duration depending on where you are located!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at EsyArts21@gmail.com with your order number.
If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost. Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Tracking says delivered but the item isn't here, what do I do?
If the package was marked as delivered by the carrier, but the package is yet to be received, unfortunately, I am unable to process a refund for fraud prevention.
There may be cases where the delivery was made, but the package was left in an unexpected location at the address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at EsyArts21@gmail.com
I received a wrong/damaged product, what should I do?
I'm so sorry if the product you ordered arrived damaged or was incorrect. To help me resolve this for you quickly, please email me at EsyArts21@gmail.com within four weeks' time with photos of the damaged or incorrect product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Hoodies Size Chart
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