Your order goes into production within 12 hours, and will be packed and shipped out in 1-2 business days. Most customers will have their artwork within 5-9 business days. Sometimes shipping to more remote destinations can take longer, up to 10 to 14 business days, but this is rarely the case.

All shipments are fully trackable, and a tracking link is provided to you in your shipping confirmation.

If you haven't received your art within 9 business days, feel free to use our contact form and reach out to our support team. Make sure to contact us within 30 calendar days of when your order was made, at the latest, otherwise we cannot make a claim or investigate the shipment with the freight company.

We're terribly sorry for this frustrating experience.

If this happens, we advice that you check in with your neighbors and try to check low visibility areas around your house first. And in the case that you're in an apartment building, try checking in with your concierge if you have one!

Secondly, your local postal service might be able to provide additional information about the whereabouts of your package.

If all of this isn't successful, please reach out to us, and we'd love to assist you as best as possible.

Most of the time, the order confirmation email can wind up in your junk
mail folder! Take a peek there to see and if it isn't then we'd love to help you out.

Prints are rolled securely, wrapped with tissues, then placed in a sturdy cardboard tube. 

Framed prints and canvasses are wrapped with tissues and placed in a padded box!

We'd love to help if we can! Once orders are placed, they get sent to
our printing partner automatically and orders can start being fulfilled
anywhere from in a few days to immediately. If your order is unfulfilled we would gladly love to assist, just send us an email!

*Please
note that although we try our best to check emails consistently, the
turn around time is 48h. We are terribly sorry in advanced if we could
not adjust your order in time. In these cases we will try our best to
help on a case by case basis.unfulfilled,

If you have only received parts of your order, the rest most probably have been shipped out in a different packaging in order for us to be able to deliver everything to you safely. In rare cases, the freight companies might deliver the packages separately.

Please contact our support team and they will help you locate the rest of your order.

To update the shipping address please contact us as soon as possible. Send us your Order ID and the correct address so we can update this for you before your package is shipped out. 

If the package is shipped out already and you have received your tracking link, we are unable to update the address information. In this case please contact our support team and they will go through the next steps.

Unfortunately, all prints are final sale because they are printed on demand. If the package arrives damaged or lost during transit, please contact us.

However, we can most definitely refund or exchange apparel & phone cases, just shoot us an email and we'd love to help!

It's important to us that you receive all your items in great condition. We make constant quality controls to make sure that all items meets our high standard and have our approval. All of our Fine Art prints are either shipped out in a protective tube or in a protective white folder if shipped together with a frame to avoid any damages during shipment.

But if any of your items are damaged or defective in anyway when you receive your order we will make sure you receive new ones.

Please contact us through the contact form and set reason of contact to "My order arrived damaged".

When sending the contact form please specify the below and attach all the photos required so our customer support team can help you as soon as possible: 

• Order ID
• Reason for claim 
• Item/s affected
• Photos of the item/s clearly showing the damages or defects
• Photos of the packaging showing any damages to the packaging
• Photo of the packaging with the shipping label showing

Once we have the required information we will open a reclamation claim for you and your new package will be shipped out within 2-3 business days. 

Our support team will send you the tracking link for the new shipment as soon as your replacement package has been shipped out and follow up with further information regarding the damaged or defective items you have received.

Please note that our reclamation policy lasts 30 days. If 30 days have gone by since your package was delivered we can unfortunately not process a claim.

We accept most Credit cards, such as AMEX, Visa, MasterCard, etc.

You can also use Shop Pay, Apple Pay or Google Pay for a fast checkout. 

We also accept payments through Paypal. 

We do not accept Wire transfers, Invoice payments or Checks at this time.

Your payment will be made in the currency set for the country you order from. 

We accept most of the local currencies for the countries we ship to. 

To a few European countries the payment will be made in EURO even though you might have a different currency in your country. If there are any currency exchange fees we normally make all the payments. In some case your own bank might charge you an additional fee.