SECRETS - ARTWORK

Make a statement in any room with this framed poster, printed on thick, durable, matte paper. The matte black frame that's made from wood from renewable forests adds an extra touch of class.

10 mil (0.25 mm) thick paper
• Paper weight: 7.67 oz/y² (260 g/m²)
• .75” (1.9 cm) thick ayous wood frame
• Acrylite front protector
• Hanging hardware included
• Blank product components in the US sourced from Japan and the US
• Blank product components in the EU sourced from Japan and Latvia

Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at EsyArtShop@Gmail.com with photos of wrong/damaged
items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know at EsyArtShop@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

When will I get my order? 
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows for prints:  USA, Canada, Australia: 5-​8 business days  International: 10-20 business days 

Where will my order ship from? 
I work with a printing company based in the States and have locations in Australia, Canada, and Europe. The reason for this is because of their exceptional quality.

Unframed, Canvas, and Framed Prints are sent from the following locations: Toronto, LA, Charlotte, Riga (Latvia), Barcelona, and Australia

Apparel & accessories at this moment are shipped from the States worldwide so this may add additional time to the shipping duration depending on where you are located!

Will I be charged customs for my order? 
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.  

My order should be here by now, but I still don't have it. What should I do? 
Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them.   

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at EsyArtShop@gmail.com with your order number.   

If you did find a mistake in your delivery address, I can send you a replacement order, but  shipping will be at your own cost.  Pro tip: The zip code is the most important part of the address. Use a simple tool like ​USPS ZIP code lookup ​to make sure you get it right!  

Tracking says delivered but the item isn't here, what do I do?

If the package was marked as delivered by the carrier, but the package is yet to be received, unfortunately, I am unable to process a refund for fraud prevention.

There may be cases where the delivery was made, but the package was left in an unexpected location at the address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

How do I track my order? 
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at EsyArtShop@gmail.com

I received a wrong/damaged product, what should I do? 
I'm so sorry if the product you ordered arrived damaged or was incorrect. To help me resolve this for you quickly, please email me at EsyArtShop@gmail.com within four weeks' time with photos of the damaged or incorrect product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!